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Warranty & Returns
Warranty and Returns
Warranty
All our products are covered by a 12 month International Warranty
a) All of the products are brand new, top quality electronics: absolutely no closeouts, used electronics, or counterfeits. We offer you a wide-selection of consumer electronic products - all carefully selected with quality in mind, and quality controlled in our warehouse. This is your best opportunity to directly and safely access the Chinese electronics market - all in one place online, without the need to travel to China to find suppliers one by one.
b) Please note in the case of region-specific items you are responsible for ordering the correct units and we will send you exactly what you order.
c) Due to our stringent sourcing and QC processes, the fault rate on products shipped out by Twsetech is very low. However, sometimes faults develop which couldn't be detected before, and we will help you solve these problems.
d) The warranty period begins from the receipt of the goods by the initial consignee. In the case of resellers, this is when the vendor receives the goods from Twsetech. The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered.
Exceptions to Warranty
a) We do not offer warranty or support for products not bought from Twsetech.
b) The user voids the warranty if she/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.
c) The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear.
Returns
a) In general, if a product develops a fault during the 365 days since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.
b) Customers need to pay the cost of returning faulty products back to the Twsetech.
c) Returns without prior discussion and authorization will not be accepted.
d) When we receive your authorized return we will repair the product for free and send it back to you for free. Repairing may involve changing parts, for example a faulty screen. In general you will receive back, fixed, the same product you returned to us.
e) If a repair is impossible we will credit you what you originally paid so you can choose to buy a new one or change to a different item.
Twsetech.com reserves the right to charge a handling fee on all returned products.
Cancellation Policy:
a) Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
b) Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
c) Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
d) Once your order has been shipped, it can no longer be canceled.
Warranty
All our products are covered by a 12 month International Warranty
a) All of the products are brand new, top quality electronics: absolutely no closeouts, used electronics, or counterfeits. We offer you a wide-selection of consumer electronic products - all carefully selected with quality in mind, and quality controlled in our warehouse. This is your best opportunity to directly and safely access the Chinese electronics market - all in one place online, without the need to travel to China to find suppliers one by one.
b) Please note in the case of region-specific items you are responsible for ordering the correct units and we will send you exactly what you order.
c) Due to our stringent sourcing and QC processes, the fault rate on products shipped out by Twsetech is very low. However, sometimes faults develop which couldn't be detected before, and we will help you solve these problems.
d) The warranty period begins from the receipt of the goods by the initial consignee. In the case of resellers, this is when the vendor receives the goods from Twsetech. The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered.
Exceptions to Warranty
a) We do not offer warranty or support for products not bought from Twsetech.
b) The user voids the warranty if she/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.
c) The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear.
Returns
a) In general, if a product develops a fault during the 365 days since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.
b) Customers need to pay the cost of returning faulty products back to the Twsetech.
c) Returns without prior discussion and authorization will not be accepted.
d) When we receive your authorized return we will repair the product for free and send it back to you for free. Repairing may involve changing parts, for example a faulty screen. In general you will receive back, fixed, the same product you returned to us.
e) If a repair is impossible we will credit you what you originally paid so you can choose to buy a new one or change to a different item.
Twsetech.com reserves the right to charge a handling fee on all returned products.
Cancellation Policy:
a) Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
b) Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
c) Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
d) Once your order has been shipped, it can no longer be canceled.
Why buy wholesale goods from us?
Fast Delivery Around The GlobePartnering with internationally trusted logistic service providers such as DHL, EMS and UPS, twsetech.com ships to over 200 countries around the world. A variety of expedited shipping methods means there’s a convenient delivery option for every budget.
More Choices for A Better LifeShenzhen TWS Electronics Co., Ltd., founded in 2017, is the leading wholesaler, exporter and drop shipper of all type of accessories for security products directly from factories. For convenient shopping and everyday savings, make twsetech.com a part of your life today!
Easy & Safe Online Shopping
With a wide variety of payment options, twsetech.com offers convenience to customers worldwide. Purchasing payment method options include major Wire Transfer, Western Union, MoneyGram, PayPal. Escrow(Credit Card) available Only for Aliexpress Online Store.
High Quality With Global StandardsEvery twsetech.com product undergoes an extensive testing and quality control procedure, ensuring each and every item purchased meets global quality standards. Twsetech.com offers only the highest quality products, allowing customers to shop with confidence.
Convenient & Friendly Customer ServiceTwsetech.com offers excellent, comprehensive customer service every step of the way. Before you order, make real time inquiries through use of our live chat. Once you’ve made a purchase, our customer service representatives are always on-hand to answer questions through our website’s. Shop with confidence and save with twsetech.com!
Low Prices Direct From Factory SuppliersAs a China-based global online wholesaler and retailer, twsetech.com has developed long lasting ties with factories, distributors and warehouses throughout the Chinese wholesale community. Eliminating unnecessary costs and delivering the lowest possible prices to customers worldwide, twsetech.com is committed to providing high quality merchandise for less.
Contact Information
Email/MSNsales@twsetech.com
Skype twsetech
Trademanager cn1000737478
Tel 00852-27935511
0086-16620837610
Fax 00852-35902333
Skype twsetech
Trademanager cn1000737478
Tel 00852-27935511
0086-16620837610
Fax 00852-35902333
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